Level up your business,
operations, staff morale
& productivity
by using
efficiency
secrets from larger companies
Hey!
I am Myriam
What I do
I simplify business processes and ways of working to make you and your employees’ work easier and customers happier to do business with you.
How I do it
I meet with you, your users and stakeholders to understand your needs, aspirations, challenges and opportunities. I then present you with key findings and recommendations to introduce better ways of working.
Who I help
I work with companies with a minimum of 200 employees who need to make sense of their existing operations to grow seamlessly into their next strategic phase.
When to contact me
I add the best value when your departments are encountering delays, increased customer complaints, the workforce is unclear on how to do the work, productivity is down, a new regulation is introduced, you are merging with another business, or you are planning on buying a new system.
Why contact me
Imagine having secured your next house. You know you have a lot of clutter, but how much is not clear. You need it sorted before deciding how many packing boxes are needed, how big of a moving truck to hire and how many pairs of hands to move everything. You are going to de-clutter all that stuff and start triaging: throw, charity, keep, repair. You realise that half of it is going and that you don’t need such a big moving truck and pair of hands after all and save yourself some cash. This is me! I will de-clutter your business processes before you invest in cost-effective technology. “
Smarter AI Starts with Smarter Ops
This whitepaper is my take on why AI doesn’t fix broken systems: how to prep your ops, data, and processes so automation delivers results, not rework.
There is a way to do it better
- find it.
Thomas A. Edison
3
ways I can help you
1.
The How to Guides
I will share tips, ideas & techniques to run a business efficiently.
2.
The Product Reviews
I will review products & services needed to run a business efficiently.
I was impressed
with her drive for results, focus on hard data and tenacity when faced with challenges. This approach ensured that the documented recommendation paper for our senior team was delivered on time and in a compelling format to ensure buy-in.
Myriam supported our contact centre with AS-IS process mapping and process improvement recommendations in preparation for a proposed merger. She worked with a high level of rigour and planning from the off. She worked hard to manage expectations and ensure senior stakeholders agreed with the processes to be prioritised at an early stage. The aim was to leave a blueprint for our existing team to carry on the process mapping and process improvement work, and that is exactly what she delivered. With a variety of knowledge-based documentation as well as targeted coaching and mentoring, the team, including myself, gained a lot from her time with us.
Kim Kimberley, Business Improvement Manager, Travel industry
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