Process Improvement & Business Analysis for Operations & Change Teams

I don’t box myself into one industry – I focus on fixing messy, inefficient processes, no matter the sector. That said, I’ve worked a lot in financial services, utilities, higher education, media, and large-scale service providers. I’m comfortable navigating regulated industries and complex organisations, but at the end of the day, if you’ve got broken processes that need sorting, I’m happy to help. Let’s chat and see if it’s a fit!

An internal BA juggles multiple projects within a company, often focusing on requirements gathering and stakeholder engagement. In contrast, I take a hands-on approach to process improvement – pinpointing inefficiencies, designing streamlined workflows, and aligning operations with strategic goals.

As a fractional consultant, I bring an outside-in perspective, offering fresh insights from different industries and driving meaningful change without internal constraints. Plus, being external means I can ask the tough questions that internal teams may avoid and push for meaningful change without the constraints of internal hierarchies.

While I work independently, I also collaborate closely with internal BAs and teams to ensure lasting, well-integrated improvements.

I keep pricing simple, with clear options depending on how much support you need – whether it’s targeted process improvement, full business analysis engagement, or strategic consulting:

• Advisory Support (Hourly) – Pay-as-you-go consulting for strategy sessions, troubleshooting, or process guidance.
• Retained Partnership (Monthly Package) – A set number of monthly hours for ongoing process support, coaching, and operational fixes.
• Project-Based (Fixed Fee) – A clear, scoped engagement with defined deliverables, like a process audit, redesign, or full implementation.

Before we start, we’ll agree on the best setup for your business, and everything is formalised in a contract – so expectations, pricing, and deliverables are crystal clear from the start.

I primarily work remotely, which keeps things flexible and cost-effective, but I know some projects really benefit from face-to-face collaboration, especially at the start. I’m more than happy to be on-site when it makes sense – whether for stakeholder workshops, process walkthroughs, or side-by-side job shadowing.

Having worked across different markets and time zones, I’m used to adapting to remote teams and keeping things running smoothly no matter where people are based. I also like to keep communication personal, so I’m always up for a virtual coffee chat to stay connected. That said, I don’t typically work on-site every week, but we can discuss what works best for your team and factor it into the contract.

I keep a flexible schedule to balance deep work and collaboration. I tend to start early (often around 7 AM, UK time), which works well for projects that require focused analysis, documentation, or process design. When it comes to meetings, I’m happy to adapt – if it’s in the diary, I’ll be there, whether it’s morning in London or afternoon in LA.

I aim to keep weekends free, but I’m happy to adjust as needed if we’re approaching a go-live or a critical deadline. The key thing is that the work gets done, and you always have a dedicated time to connect with me.

We’ll start with a quick discovery call to understand your needs and determine the best way to work together. Depending on the size of the project, we may schedule additional calls with key stakeholders to clarify their biggest challenges and define what success looks like.

Once we agree on the scope, I’ll provide a clear contract outlining the engagement model, deliverables, and pricing.

For short-term projects, I typically work on a fixed scope with defined outcomes. For retainer agreements, we’ll set a minimum number of hours per month, with flexibility to scale up if needed. Hourly work is also an option for ad-hoc support.

All agreements include clear terms around notice periods, confidentiality, and payment schedules – so everything runs smoothly for both sides.

Absolutely! I often work as an integrated part of my client’s teams, collaborating closely with stakeholders, project teams, and leadership to drive process improvements. While my work focuses on optimizing operations, I also bridge gaps between business and IT teams, ensuring process changes align with business objectives and system capabilities – just like an embedded Business Analyst, but with a fresh external perspective.

Whether it’s joining regular stand-ups, workshops, or decision-making meetings, I adapt to your team’s ways of working while bringing an external perspective to challenge inefficiencies.

That said, I’m still an independent consultant – not a full-time hire – so while I embed within your team, I also maintain the flexibility that comes with fractional consulting. My focus is on delivering impact efficiently rather than just “filling a seat.”

I structure my retainers to provide predictable support, so clients can plan ahead and ensure they get the expertise they need each month.

• Unused Hours: Retainer hours don’t roll over, so it’s important to plan how we’ll use them effectively. If you ever find you’re not utilizing the time, we can refine how we work together, but the agreed hours remain payable.
• Needing More Hours: If you require additional support beyond the agreed retainer, we can discuss a short-term increase. This can be handled via a simple contract addendum rather than a full renegotiation.

The goal is to strike a balance between flexibility and commitment, ensuring you have the right level of process improvement support when you need it – without disruption.

I don’t offer free trials, but I do believe in starting small to ensure a good fit. Instead of a long-term commitment upfront, many clients begin with a Process Health Check or a short-term engagement (e.g., a few sessions of advisory support). This allows us to tackle an initial challenge, see how we work together, and determine if a longer engagement makes sense.

If you’re unsure about a retainer, we can discuss a smaller, fixed-scope project first, so you can experience my approach before deciding on ongoing support.

I work with clients internationally and offer flexible options:

• USD and EUR – Pay by card via Stripe or by bank transfer using Wise

• GBP – Pay by card or UK bank transfer

Once we agree on a project, I’ll send you a professional invoice with the relevant payment method and instructions. You’ll never be asked to send money via email or social media. Everything goes through secure, official channels.