How to Map Every Stage of the Digital Customer Journey (with Examples)
The digital customer journey is how people move from first discovering your brand to becoming repeat buyers or advocates. This post explains what a digital journey map is, why it matters, and how to improve every stage —from awareness to loyalty—with practical, human strategies that actually work. TL;DR: Optimizing Your Digital Customer Journey TL;DR 👉🏻 […]
40 Customer Journey Questions: Interview, Survey & Journey Map Prompts By Stage
This guide gives you 40 practical customer journey questions by stage, with interview and survey prompts you can drop into research, then map straight to your journey map to make fast, measurable improvements. TL;DR Quick version: here’s how to use this guide. 👉🏻 Ask 5 focused questions per journey stage (8 stages = 40 total).👉🏻 Capture answers […]
Customer Journey Stages and Journey Maps: How to Create a Customer Journey Map That Actually Works
Customer journey stages lay out each step your customer takes: from first noticing you to becoming a vocal fan. In this article, we’ll break down those stages and show how a customer journey map helps you meet expectations, reduce friction, and grow loyalty. Customers don’t follow neat, linear paths anymore. They jump between tabs, channels, […]
Risk Management Plan Example 2025: How to Create a Project Risk Management Plan (with Examples)
According to PMI’s Pulse of the Profession report, 67% of projects fail to meet at least one of their goals — and most of those failures come from unmanaged risks, not bad luck. The good news: you can fix that today. A simple {{risk management plan}} turns those “out of nowhere” problems into checklists you […]
An Example of a Risk Management Strategy Is a Risk Assessment With Mitigation Strategies (Plus 10 You Can Implement)
Risk management strategies are the practical steps businesses take to spot risks, reduce their impact, and keep operations running smoothly. In this guide, you’ll see what an example of a risk management strategy is, and how to put a plan into action with clear examples and proven methods. TL;DR 📝 Run a fast risk assessment, […]
Prompt Engineering Guide for Consultants & Startups (2025 edition)
Prompt engineering is the skill of writing clear, structured instructions that guide AI models to produce useful, reliable outputs. In this guide, you’ll learn what it is, why it matters in 2025, how to apply it safely, and it gives practical examples, a two-track cheat sheet, and FAQs for quick reference. What Is Prompt Engineering? […]
AI for Business Course Review (101 Blockchains): Is It Worth It for Consultants & Startups?
Share it [Sassy_Social_Share type=”floating”] DisclaimerI may receive affiliate compensation for some of the links below if you decide to purchase or subscribe to a paid product/service. This won’t costs you anything but it helps me run this blog and keep my in-depth content free of charge for readers (like you). All opinions are my own […]
Project Risk Management: A Simple 6-Step Guide
6 Hacks for Guaranteed Project Risk Management Success Now Share it Introduction Project risk management is about spotting potential problems early and planning for them before they derail success. By following structured steps, teams can minimize surprises and deliver projects with more confidence and control. Project risk management is the key to delivering successful projects […]
Prosci Change Management: How the ADKAR Model Drives Change Success
Prosci Change Management Actually Has The Answers Share it Is Your Organization Prepared for the Challenges of Change? Prosci Change Management is one of the most widely used frameworks for guiding people through change. Built around the ADKAR Model, it offers a structured, people-focused approach that helps organizations increase adoption, reduce resistance, and achieve lasting […]
Change Management Plan: How to Lead Smooth, Successful Business Transitions
Change Management Plan: Quickly Reduce Fatigue with Motivation Share it A change management plan is the blueprint that helps organizations navigate transformation with structure and clarity. By outlining roles, timelines, and communication strategies, it turns uncertainty into a step-by-step path toward successful adoption. Having a change management plan is super important in our fast-paced world. […]